SITE provides a range of student support services to assist with academic, personal, financial, or technology-related issues. Access to these services can be found on our Student Support and Safety webpage. For more detailed information on the support services available at SITE, please refer to the Student Handbook or consult with a staff member on the SITE campus.

SITE is committed to providing a supportive and fair environment for all students. If you encounter any issues or have concerns, we offer a clear and accessible process for resolving complaints and grievances.

Before lodging a complaint, you may wish to speak to the person(s) involved, and if the issue is not resolved, you may confidentially consult with a nominated support staff member at SITE. During this consultation, you can:

1. Discuss the details of the matter and the grounds on which you are pursuing the claim.
2. Understand the various stages of the tiered resolution process and determine which stage may be most appropriate for your specific claim.
3. Decide if it is more appropriate for the matter to be investigated.
4. Preliminary actions will commence as soon as practicable following the event that gave rise to the complaint, and actions must be taken within 10 business days of the occurrence of the event.
5.  

Once we receive your complaint, we will follow the process outlined in the Student Complaints, Grievances and Appeals Policy and Procedure. You will receive the acknowledge of this lodgment in writing.

For more detailed information on the complaints and grievances resolution process, please refer to the Student Complaints, Grievances and Appeals Policy and Procedure or consult with a staff member on the SITE campus.

• 24 Hour Emergency Contacts
  • NSW Emergency (Police/Medical/Fire) Number: 000
  • Victims Access Line: 1800 633 063
  • Rape and Crisis Centre: 1800 424 017
  • Crime Stoppers: 1800 333 000
• Mental Health Services (Free)
  • NSW Mental Health Line: 1800 011 511
  • Lifeline: 131 114
• Drug and Alcohol Counselling
  • Alcoholics Anonymous NSW (24 hours): 02 9799 1199
  • Family Drug Support: 02 4782 9222 or 1300 368 186
• Victims of Crime Support
  • 24-hour information, support and referrals: 02 9374 3000
  • Interpreting Services: 131 450
• Rape & Domestic Violence
  • NSW Rape Crisis: 1800 424 017
  • Sexual Assault Counselling Australia: 1800 211 028
  • Domestic Violence Impact Line: 1800 943 539
• NSW International Student Legal Service [Free]
  • https://rlc.org.au/do-you-need-legal-help
• Legal Aid
  • LawAccess NSW: 1300 888 529
• Cultural Support Services
  • Anti-Discrimination NSW: 1800 670 812
• Aboriginal Legal Service
  • For police and court matters: 1800 765 767
  • For care, protection and family matters: 1800 733 233